Contact Us
We’d Love to Hear From You!
Drop us a message and we’ll get back to you as soon as possible.
💼 We're Here to Help
Have any questions or need assistance? Our support team is ready to help you via email or WhatsApp.
We’re dedicated to making your shopping experience smooth and enjoyable.
Kary Tale is a brand operated and owned by HILLION LIMITED.
Registered Address: Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
Director: Gao Lei
+86 15583850619
📧 Email:
support@kary-tale.com
🕒 Service Hours:
Mon – Fri | 9am – 6pm (UTC+8)
Frequently Asked Questions
We’ve gathered the most common questions about our traditional Chinese cultural products, delivery, and customer service, so you can shop worry-free.
Orders & Shipping
The shipping time depends on your location. For international orders, it typically takes 7–14 business days for delivery.You will receive tracking information once your order has shipped.
Do you offer international shipping?
Yes, we ship worldwide. Shipping fees vary by country.
Can I change or cancel my order after placing it?
Yes, if the order hasn’t been shipped yet. Please contact us ASAP.
What payment methods do you accept?
We accept credit cards, PayPal.
How can I request a refund?
Contact us within 7 days of receiving your item for refund details.
Do the gourds have any cultural meaning?
Yes. In Chinese culture, gourds symbolize health, fortune, and protection.